01Who we are
Loopless AI, Inc. ("Loopless", "we") provides human-coached AI agents for real estate acquisitions. For data our customers upload and for calls their agents place, the customer is the data controller and Loopless is the processor acting on their instructions.
02Information we collect
From customers and visitors:
- Account details: name, work email, company, and role.
- Billing details, handled by our payment processor. We never see full card numbers.
- Product usage: pages visited, features used, and diagnostic logs.
- Anything you send us through a form on this site or by email.
Through agents working on a customer’s behalf:
- Contact records the customer imports or syncs from their CRM: names, phone numbers, email addresses, property addresses and notes.
- Call audio, transcripts, timestamps and outcomes.
- Messages sent and received over SMS or email.
03How we use it
We use this information to run the service: to place and answer calls, to qualify and follow up on leads, to hand conversations to a human when one is needed, and to show customers what happened on every call.
We also use aggregated and de-identified data to improve accuracy and reliability. We do not sell personal information, and we do not share it with third parties for their own marketing.
04Call recording and consent
Calls may be recorded and transcribed so customers can review them and coach their agents. Recording law varies by state, and several require every party to consent. Customers are responsible for the consent, disclosure and do-not-call obligations that apply to their outreach, including the TCPA. Our agents announce recording where a customer has configured them to.
If you received a call from an agent running on Loopless and want the recording or your details removed, write to us and we will route the request to the customer responsible and act on it ourselves where we can.
05Sharing and subprocessors
We share data only with vendors that help us run the service, under contract and only for that purpose. These currently include cloud hosting, telephony and speech providers, model providers, error monitoring, email delivery and payment processing. A current list is available on request.
We may disclose information if the law requires it, or to protect the rights and safety of our users.
06Retention
Account data is kept while the account is open. Call recordings, transcripts and contact records are kept according to the retention window set on the customer’s plan, and are deleted after it. On written request we delete a customer’s data within 30 days, except where we must keep records to meet a legal obligation.
07Your choices
Depending on where you live you may have the right to access, correct, export or delete your personal information, to object to certain processing, and to withdraw consent. Write to us and we will respond within the time the applicable law allows.
Marketing emails carry an unsubscribe link in every message.
08Security
Data is encrypted in transit and at rest, access is limited to staff who need it, and we keep audit logs of administrative actions. Our security practices are described in more detail on the Security page.
09Children
The service is for business use. We do not knowingly collect information from anyone under 18.
10Changes
If we make a material change to this policy we will update the date above and, for customers, notify the account owner by email before it takes effect.
Write to raza@looplessai.com and we will get back to you.