01The service
Loopless AI, Inc. provides AI agents that place and answer calls, send follow-ups, and hand conversations to your team. Availability, features and limits depend on the plan you are on.
02Your account
You are responsible for the accuracy of your account details, for keeping credentials secure, and for everything done under your account. Tell us promptly if you believe an account has been compromised.
03Acceptable use
You agree not to use Loopless to:
- Contact people you do not have a lawful basis to contact, or who have asked you to stop.
- Misrepresent who is calling, or impersonate another person or business.
- Send unlawful, harassing, deceptive or fraudulent content.
- Circumvent rate limits, reverse engineer the service, or resell it without our written agreement.
We may suspend an account that puts our network, our carriers or other customers at risk, and we will tell you why.
04Calling compliance is yours
You decide who your agents contact and what they say. You are responsible for complying with the TCPA, state calling and recording laws, do-not-call obligations, and any other rules that apply to your outreach. Loopless gives you controls such as quiet hours, opt-out handling and consent records; using them is your call.
05Fees and billing
Plans are billed monthly or annually in advance, and usage-based charges are billed in arrears. Fees are non-refundable except where the law requires otherwise. We will give at least 30 days’ notice by email before changing published prices for your account.
Trials convert to paid plans at the end of the trial unless you cancel first. You can cancel at any time, and cancellation takes effect at the end of the current billing period.
06Your data
You keep all rights to the data you bring to Loopless and the recordings and transcripts your agents produce. You grant us the licence we need to run the service for you. We handle that data as described in the Privacy Policy.
07Availability and AI output
We work to keep Loopless available and accurate, but no AI system is perfect. Agent responses can be wrong, and you should not rely on them as legal, financial or professional advice. Review anything material before acting on it.
The service is provided "as is" to the maximum extent the law allows, without warranties of merchantability, fitness for a particular purpose or non-infringement.
08Limitation of liability
To the extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits or revenue. Our total liability for any claim is limited to the fees you paid us in the 12 months before the event giving rise to it.
09Termination
You may stop using Loopless at any time. We may terminate or suspend the service for a material breach of these terms that is not cured within 15 days of notice. On termination you can export your data for 30 days, after which we delete it.
10Governing law
These terms are governed by the laws of the State of Delaware, without regard to its conflict of law rules, and the parties submit to the exclusive jurisdiction of the courts located there.
11Changes
We may update these terms. If a change is material we will notify the account owner by email at least 30 days before it takes effect, and continued use after that date means you accept the change.
Write to raza@looplessai.com and we will get back to you.